Yealink Partner PrimeCare for Meetingbar Small Room 2 Years Applicable to MeetingBar A10, A20, Deskvision, A40

Yealink Partner PrimeCare Service Guidelines

Certified Service Partner Requirement:

Only Certified Service Partners can rebrand and embed Yealink Partner PrimeCare Service and sell it to end users.

Contact the Yealink Team for details on becoming a Certified Service Partner.

PrimeCare Service Inclusions:

Priority Support with Escalation during business hours

Hardware Advanced Replacement with next business day shipping

Hardware Warranty Service

YMCS-Room-Professional Package

Software Updates

Access to Yealink Online Support Center

Notes:

Hardware Warranty:Yealink MS Video products include a default 2-year hardware warranty.

Customers can enjoy an equivalent hardware warranty service period when PrimeCare Service is active, but the total hardware warranty period cannot exceed 5 years.

PrimeCare Applicability:

PrimeCare for MVC SKU is only applicable to MVC bundles with MCore Pro PC (C3 C4 C5 Kits).

PrimeCare for BYOD Room is applicable to meeting rooms equipped with UVC34 UVC40 S40 UVC84 UVC86 AV-Hub.

Coverage:

PrimeCare only covers products and accessories with a serial number.

Consumables such as cables, batteries, or mounting kits are not included in PrimeCares scope of service.