Returns Policy

At Cenozoics, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

  • Time Frame: You have 14 calendar days from the date you received your item to initiate a return.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non‑Returnable Items

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Process

  1. Contact Us: Email admin@cenozoics.com.au to obtain a Return Merchandise Authorization (RMA) number.
  2. Shipping: You are responsible for your own return‑shipping costs. Shipping costs are non‑refundable.
  3. Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

Refunds

If your return is approved, we will initiate a refund to your original method of payment. The processing time may vary depending on your card issuer's policies.

Warranty Policy

Cenozoics offers warranties to ensure the quality and reliability of our products.

Standard Warranty

  • Duration: 12‑month standard warranty from the date of purchase.
  • Coverage: Defects in materials and workmanship under normal use.

Extended Warranty

  • Availability: Extended warranties may be available for certain products (inquire at time of purchase).

Warranty Claims

  1. Contact Us: Email admin@cenozoics.com.au with proof of purchase and details of the issue.
  2. Assessment: We will assess the product to determine warranty coverage.
  3. Resolution: If approved, we will repair or replace the product at no additional cost.

Exclusions

  • Damage caused by misuse, abuse, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear

Terms & Conditions

General

  • Business Details: Cenozoics, ABN 49447689324, Fitzroy, Victoria, Australia.
  • Contact: admin@cenozoics.com.au

Orders

  • Acceptance: All orders are subject to acceptance and availability.
  • Pricing: Prices may change without notice.

Payment

  • Methods: We accept credit cards and electronic transfers.
  • Security: All transactions are processed securely.

Shipping

  • Delivery: Orders are dispatched within 1 business day. Delivery times may vary by location.
  • Responsibility: We are not responsible for delays caused by shipping carriers.

Liability

Limitation: Cenozoics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Governing Law

These terms and conditions are governed by the laws of Victoria, Australia.